Cold pressed juices of the highest quality and best taste are our goal at The JuiceWorks. Dan & Fay want to know if you’re not 100% satisfied with your order. The consistency and freshness of our juices are our pride, although we strive to be perfect, sometimes mistakes may occur. Send us a picture of the delivery you received so we can review it. To process a refund or schedule a replacement, we will need documentation if juices were missing, the shipment was damaged, or you received the wrong order. You will not be charged for any replacement of the product if it was indeed Dan’s or Fay’s error. If you would like a refund or exchange, please notify us within 3 days of receiving the shipment.

If you are not satisfied with the taste of the juices purchased, you should contact Dan or Fay within 3 days of receiving the shipment. You should provide detailed information about why you were unhappy. Our ability to offer a full refund may depend on the feedback we receive. In our humble opinion, we cannot issue a refund just because someone dislikes a juice when 50 other customers leave glowing reviews for the same juice. Whenever your delivery is left outside without you being able to accept it, we will deal with the matter on a case-by-case basis since your juices may taste different once they are defrosted and not kept cold.  

Cancellations must be submitted right away to Dan or Fay. We require a 24 hour notice for all orders so we can communicate the change to our own orders. We always order produce on demand. Customer Service may not be able to issue a full refund or guarantee a cancellation outside of the 24-hour window.

We will respond to your email at juice@thejuiceworks.co.uk in the order that we receive it.